Our To-Go Specialist are responsible for providing fast service and great hospitality for our To-Go Guests. If you take pride in great teamwork and love making people feel special, then we want to hear from you!

• Fast hiring process
• Flexible part-time or full-time schedule.
• Growth opportunities
• Great team atmosphere and culture

Responsibilities

• Deliver genuine hospitality and greeting customers with friendly welcoming personality.
• Take pride in providing timely, attentive, fun and friendly service to ensure our guests feel valued and well cared for.
• Able to follow seating chart and order sequence of seating to ensure balance of incoming tables for waitstaff.
• Good communication skills with customers and waitstaff, ensuring seating needs.
• Ability to move quickly to return to hostess station.
• Use of Reservation & Wait list scheduling tablet and organization scheduling when wait times are required.
• Create positive first impressions that build loyalty in return guests.
• Be a team player with a “can-do” attitude to deliver 100% guest satisfaction.
  Provide hospitable and customized service to each of our Guests.
• Improve the Guest experience by interacting connecting and ensuring needs are met.
• Keep the tables free of dirty dishes through pre-bussing any empty glassware, debris, empty bottles, plate ware, silverware, etc.
• Help keep sections free of debris when not busy, sweeping, mopping up spills with appropriate safety notices.
• Partner with other Team members to ensure Guest satisfaction.
  Must be available to work some weekends, weekdays and holidays as needed.
• Ensure an exceptional To-Go experience for every guest.
  Answer phone within three rings and assists guests with placing to-go orders and placing on hold when needed.
• Run Food orders tickets in proper sequence to food runner.
  Able to read tickets and ensure customers or third-party delivery companies receive orders.
• Cleaning Menus

About You

• Dependable team player
• Prefers to work in fast-paced environment.
• Great multitasking skills
• Welcoming demeanor

Our Server and Food Runner create an exceptional experience for our Guest and their fellow Team Members by sharing their primarily food runners who can grow their career quickly to server. You are enthusiastic and believe that great food is noting without great hospitality. You show your fun personality to connect with out Guests and each other, making people feel special. Your role is to exceed our guest’s expectations and is key to our restaurants success as you contribute to delivering a perfectly crafted experience to our guests every time!

El Mariachi is a well-established, full-service family-owned full service casual dining restaurant for over 16 years. Many of our staff have been with us since we opened. This restaurant front of house job for Food Server / Waiter / Waitress will focus on guest service / waiting tables in which you will be expected to provide great customer service. Mesero / Mesera roles also must interact with co-workers in a friendly and thoughtful manner in addition to other Waiters / Waitresses.

We are an Equal Opportunity. This job description is not intended to be all-inclusive. As a El Mariachi Hospitality Team Member you may be asked to perform additional related duties to meet ongoing needs.

Job description – ESSENTIAL JOB FUNCTIONS: (Key Tasks and Responsibilities)

• Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Obtains station assignments from host/hostess or Manager-On-Duty at the start of the work shift; correctly completes all assigned opening and side work duties in a timely manner.
• Greets guests immediately, makes suggestions and answers questions regarding food, beverages and service. Practices salesmanship to enhance the dining experience without allowing guests to over order. Uses guests’ names regularly throughout the dining experience
• Takes and records food and beverage orders from guests in our POS System.
• Processes guests’ orders, using the POS & Timing systems to ensure all items are prepared and served on a timely basis. Ensures all items are rung on the computer.
• Ensures that all food and beverages delivered and served are served promptly, garnished correctly and meet the quality/presentation standards of El Mariachi. Personally, serves all entrée items to the guests.
• Observe restaurant diners to ensure that guests are satisfied with food, beverages and service: immediately recognizes and responds to any guest needs and/or requests.
• Maintains tables and station according to El Mariachi standards throughout the dining experience.
• Practices teamwork by assisting fellow employees, as needed, by serving food, practicing table maintenance and bussing to enhance our guests’ dining experience.
• Communicates to the Manager-On-Duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.
• Correctly presents the guest check and processes payment for all food and beverages sold.
• Closes station only upon direction from Manager-On-Duty; correctly completes all closing, side work and checkout duties in a timely manner.
• Performs all duties and maintains knowledge of all standards and procedures.

PHYSICAL DEMANDS: (Minimum qualifications needed to perform essential job functions)

• Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 35 pounds.
• Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment.
• Must be able to constantly stand and exert well-paced mobility for hours in length.
• Must be able to communicate effectively and listen attentively to supervisors, employees and guests.
• Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items.

Your Commitment To Us

• Deliver genuine hospitality and an exceptional dining experience by guiding our guests through our menu, while demonstrating a thorough knowledge of all our food and beverage offerings.
• Take pride in providing timely, attentive, fun and friendly service to ensure our guests feel valued and well cared for.
• Create positive first impressions that build loyalty in return guests.
  Be a team player with a “can-do” attitude to deliver 100% guest satisfaction.
  Provide hospitable and customized service to each of our Guests.
• Improve the Guest experience by interacting connecting and ensuring needs are met.
• Keep the tables free of dirty dishes through pre-bussing any empty glassware, debris, empty bottles, plate ware, silverware, etc.
• Partner with other Team members to ensure Guest satisfaction.
• Keep up with side work, not limited to sweeping, mopping, sanitizing, stocking products needed for service in timely manner and working with team members to complete tasks.
• Ability to learn menu and understand menu items and ingredients to offer guests.
• Must be available to work some weekends, weekdays and holidays as needed.
• Be a team player with a “can-do” attitude to deliver 100% guest satisfaction.

Our Commitment To You

• Part-time or full-time hours at a highly competitive rate of pay.
• Team Member discounts.
• Fast hiring process
• Flexible part-time or full-time schedule.
• Growth opportunities
• Great team atmosphere and culture

Requirements

• Must be 18 years of age or older to serve alcohol (based on state regulations).
• Food Handler Certification, Alcohol certification and Serve Safe a plus!
• Previous experience as a server is preferred, but not required.
• Flexible to work a variety of shifts.

Job Tasks

Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.

• Clean tableware.

Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.

• Clean food preparation areas, facilities, or equipment.

Place clean dishes, utensils, or cooking equipment in storage areas.

• Store supplies or goods in kitchens or storage areas.

Sort and remove trash, placing it in designated pickup areas.

• Remove trash.

Sweep or scrub floors.

• Clean food preparation areas, facilities, or equipment.

Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.

• Store supplies or goods in kitchens or storage areas.
• Stock serving stations or dining areas with food or supplies.

Prepare and package individual place settings.

• Package food or supplies.

Clean or prepare various foods for cooking or serving.

• Prepare foods for cooking or serving.

Receive and store supplies.

• Store supplies or goods in kitchens or storage areas.

Clean garbage cans with water or steam.

• Clean food preparation areas, facilities, or equipment.

Load or unload trucks that deliver or pick up food or supplies.

Transfer supplies or equipment between storage and work areas, by hand or using hand trucks.

• Move equipment, supplies or food to required locations.